Frequently Asked Questions and Answers

Is my blending container/blade base part of the recall?

This recall involves Ascent and Venturist Series 8-ounce blending containers, 20-ounce blending containers, and blade bases. The clear containers and black blade bases are included with certain Vitamix Venturist and Ascent Model blenders such as the Venturist V1200, Ascent 2300, Ascent 2500, Ascent 3300 and Ascent 3500 blenders and also sold separately, as sets, or in bundles. 

 

Why are the 20-ounce Blending Cups and 8-ounce Blending Bowls being recalled?

Vitamix is voluntarily recalling the Vitamix® 20-ounce Blending Cups and 8-ounce Blending Bowls because it is possible that the cup or bowl may separate from the blade base, exposing the blades and posing a laceration hazard.

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What is Vitamix doing to remedy the situation?

Vitamix is providing a free repair kit that includes parts that consumers can easily install themselves. The repair kit will consist of a protective plastic shroud to attach over the blade base and additional instructional labels.  Consumers may call 1-855-215-5178 from 8 a.m. to 8 p.m. EST, Monday through Friday and Saturday-Sunday 9 a.m. to 6 p.m. EST to request a repair kit or online at BlendingCupBowlRecall.expertinquiry.com Once you receive the easy-to-use repair kit, simply follow the instructions to install the shroud – no tools are required – and you are ready to blend again.

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Will I be able to repair the product myself?

Yes. Vitamix is providing free repair kits, written instructions, and video tutorials. 

 

Do I need to place labels on all cups and bowls?

Yes, customers should immediately stop using the recalled 8-ounce and 20-ounce blending containers with the blade base and install the protective plastic shroud as well as the additional instruction labels.

 

My product appears to be okay. Can I continue to use the products until the repair kit arrives?

No. Even though your product appears to be safe, we are asking all consumers to stop using the product immediately and complete the registration process for this recall to receive a free repair kit.

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How can I receive a repair kit?

You may call 1-855-215-5178 from 8 a.m. to 8 p.m. EST, Monday through Friday and Saturday-Sunday 9 a.m. to 6 p.m. EST to request a repair kit or online at BlendingCupBowlRecall.expertinquiry.com

 

Are the blending cups that come with Vitamix S-Series machines (S30 and S55) subject to this recall? How about the Personal Cup Adapter? 

None of those products are affected by this voluntary recall, which is limited to Ascent™ and Venturist™ Series 8-ounce and 20-ounce blending containers.

 

What is the difference between the Ascent and Venturist cups and bowls, and the blending cups that come with Vitamix S-Series blenders or the Personal Cup Adapter?

S-Series blending cups and the Personal Cup Adapter blending cups include tabs on the rim of the cups. They are of a different design and are not subject to this recall.

 

Can I use my Vitamix blender? 

Your blender is not affected and can be used as normal with 48 and 64 ounces containers. 

 

What is in the repair kit?

The repair kit consists of a protective shroud to attach to the blade base and additional instructional labels.

 

I don't have the receipt -- can it still be registered for the recall?

Yes, we will provide a free plastic shroud to all consumers with a recalled product regardless of proof of purchase. 

 

I used to have this product but I got rid of it, can I get a repair kit?

We are unable to provide a repair kit for discarded products.

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